Responsible Gambling

At Kahuna we take responsible gambling seriously. We want play to be enjoyable and controlled, so we provide practical tools and clear guidance to help you manage your account, time and spending. If your play ever feels out of control, we encourage you to use the available features and seek support from qualified organisations.

Our player-protection principles

We follow simple principles: prevent underage play, make tools easy to find, act quickly on requests, and keep player safety at the centre of operations. We balance account security with respectful, non-judgemental support for players who ask for help or adjustments to their account settings.

Control tools you can use

Deposit limits

You can set daily, weekly or monthly deposit limits to control how much you add to your account. Limits are adjustable in your account settings and can be reduced immediately. In certain cases increases may be subject to a short waiting period for security reasons.

Loss limits and wagering caps

Loss limits allow you to cap total losses over a given period. These limits help keep play within affordable boundaries and can be set alongside any deposit limits you choose.

Time limits and session reminders

Set session limits or enable pop-up reminders to help manage time spent playing. Options include automatic logout after a set period and on-screen session timers that remind you to take a break.

Account breaks and self-exclusion

If you need a longer break, choose a cooling-off period such as 24 hours, 7 days or several months. For more serious steps, self-exclusion prevents access to your account for a chosen period and stops promotional contact. Self-exclusion can be activated from your account or by contacting our support team; we process requests promptly and provide clear next steps.

Signs of problematic gambling

Watch for changes in behaviour such as chasing losses, hiding activity, borrowing money to play, neglecting work or family, or increasing time and money spent despite negative effects. Noticing any of these signs is a prompt to use limits or seek help.

Tips for staying in control

Set realistic limits before you play, only gamble with money you can afford to lose, take regular breaks, avoid using gambling to cope with stress or boredom, and review your account activity regularly. If you’re unsure, lower limits or a short account break can help reset habits.

Professional help and support organisations

If you need further assistance, reach out to provincial helplines or national resources such as ConnexOntario, Gamblers Anonymous, your local health services, or other certified addiction and counselling services. These organisations offer confidential support, counselling and referral services across Canada.